What are the Hours of Opperation? We are open 9am-5pm Monday through Friday. Orders placed after 2pm on Friday's will be shipped Monday.

Who are the Owners? Roland and Lynell Tapp

How long have they been is Business? Roland has been in business for over 35 years. He used to go under the name of Roland V. Tapp Imports.

What is Ronell's Mission? We're 3rd generation family-owned company and our goal is to provide the best products and service to our customers at the lowest prices possible. We take great pride in our company, our commitment to customer service and in the products we sell.

Do you have a minimum order?  Yes, $5.00. If your order is under that amount please call it in to 800-334-0135 or 541-471-0194.

Do you have a walk-in storefront? No, we only have a shipping warehouse.

Do you repair clocks? No but we can refer you to some excellent repairman in our area or your's.

Do you sell complete clocks? No but we occasionally will have some complete clocks under the closeout section on our website. 

Looking for Unique Clocks or Gifts? Visit these sites from some of our amazing customers:

http://jeffreybalaschak-artisanofwood.blogspot.com/

https://www.etsy.com/shop/Giftedpapers

http://www.etsy.com/shop/aFarmOfArt?section_id=10281299

 

Do you ship internationally? Yes, shipping is determined after the order is placed. If you need a quote, please email us the item numbers and quantities.

How do I order a Ronell catalog? You can add our paper catalog to your shopping cart online or email us your address and we can mail you a paper copy. We do charge a $5.00 fee.

Can I Turn The Clock Hands Counter-clockwise? No, this will strip the gears and void any warranty available on the movement.

How do I know what shaft length to I need? You want the shaft of your movement to be long enough that it will come through the dial or face, allow you to screw the hext nut onto the threads but not bee too long and hit any glass or cover you may have over the front. The shaft of the movement should be approx. 1/16" to 1/8" longer than the thickness of whatever you are mounting it through.

Do I need to use a second hand? Most quartz movements have the ability to run a second hand. It is your choice to use one or not. If you feel the step second motion would be a distraction then don't use one. A special closed nut is available to cover the small hole at the end of the movement shaft.

My clock hands are bent, what do I do? The clock hands are easily bent; carefully bend them back to the correct shape. They should not touch each other when working.

If I give you the brand and model number of my broken mechanical clock movement can you help me repair it? Possibly. We deal mostly in the latest battery operated quartz movements and do not sell complete mechaincal movements due to their high cost, however, if you are needing parts to repair your mechaincal movement we may be able to help. We sell mainsprings, barrels, pendulums, weights, some internal parts such as gears, suspension springs, hands, etc. for mechanical movements. The maker, model number, pendulum length required, etc. will be stamped into the back plate of most mechanical movements. Please provide all information on the back of your movement to help us and let us know what tpe of clock it is: wall, mantle, Grandmother, Grandfather, etc. 

How do I replace a battery operated movement in my broken clock? The first step is to remove the old movement from your clock. Remove the clock hands first by gently pulling them off. Sometimes the minute hand is held in place by a cap nut. Just unscrew it and continue to remove the hands. The movement itself is normally held in place by a hex nut on the hand shaft, or it can "snap in" which means it is being held in place by little plastic "fingers". Either unscrew the hex nut to remove or just pry away from the case until snaps free.

The next step is to determine the size of the movement you have. The most important dimension is the shaft length. If your movement was held in place by a hex nut, then you need to measure the height of the threaded portion of the shaft that the hex nut was mounted to. This is referred to as the threaded shaft length. If your movement was a "snap in" the shaft may be all plastic with no threads so just measure the overall length.

Model numbers change frequently by the manufacturer on these types of movements and are not a help to us. We can match it best if you provide the movement case size, shaft length, hand size it needs to run, and features (such as chime, non-chiming, pendulum, non-pendulum, smooth sweep, step sweep, etc).

Now that you know the critical dimension of your movement, look in the movement section of our web site to find a movement that suits your needs and budget. Please remember that the old hands from your movement may not fit the new movement. Hour and minute hands are included for under a $1.00 with movements, so pick out a pair when you order.

What do I do if I am missing instructions for my movement? Please let us know and we can email or fax it to you. Most, but not all of our movements come with basic instructions that show you how to mount the hardware, mount it in your clock, set the chime options, etc...

What is the Return Policy?
PLEASE OPEN THE PACKAGE AND INSPECT YOUR MERCHANDISE AS SOON AS YOU GET IT. If within 10 days after receipt of your order you are not completely satisfied, return your purchase and we will exchange it or promptly refund your money.
Please make sure you double check orders before finalizing them.
We do not refund shipping for items ordered in error.
We do not accept returned merchandise that has been modified or altered from its original design.
If returning, Please include the following:
Your Name
Address and Phone Number
A Copy of the Invoice Receipt
A Brief Note Stating Reson for Return and What you'd like to do

We are making updates to our website daily. Please feel free to let us know if we should improve our customer service or website in any way.

What is the Back Order Policy?
We do not cancel back orders unless customers request it or unless we know that the product will not be in stock within a reasonable amount of time. If we cancel an item on an invoice we always leave a note at the top of the invoice stating that the item was cancelled.

When back ordered items come in, we ship them automatically if it has been less than a month. If the item has been on back order longer than a month we always try to call customers to make sure they still want them.
We do not charge the handling fee on back orders but we do charge true shipping cost.
If you do not want items to be back ordered, we can cancel all items that are out of stock and you can order them at a later date. Please let us know at the time you order what your preference is for back ordered items.