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We have a minimum order requirement of $5.00 on our webiste. If your order is under that amount please call 800-334-0135 or 541-471-0194. Please allow at least 24 hours for processing your order. Orders placed after 12pm on Fridays will be processed and shipped the following Monday or Tuesday. When an item is OUT OF STOCK you will be notified. When we send back orders out to customers we do charge true shipping but we do not charge a handling fee. We are unable to offer free shipping on back orders.
We charge a flat $2.00 handling fee on top of true shipping charges. We ship all of our orders the cheapest, most economical way via 1st Class Mail, Priority Mail, FedEx, UPS, and Media Mail. For our return policy please see our FAQ page. We do offer FedEx and UPS Next Day, 2nd Day and 3rd Day Air on orders placed BEFORE 11am but we do charge a rush delivery fee of $5.00. Please leave us a note on your order or call the order into 800-334-0135. Books and videos are always sent Media Mail (5-21 days delivery time). If you need your book shipped faster, please leave us a note when you place your order. OUR SOLUTIONS CANNOT BE SHIPPED INTERNATIONALLY.
We accept all major credit cards, checks or Paypal. A Net 30 account is available upon credit approval. Please call us at 800-334-0135 for a credit application. The application can be mailed, faxed or emailed to you. Credit references will be required.
We have a 30-day return policy on all items except ones that have a 1 year warranty or more. Items must be returned in original condition or they will not be accepted. An exchange, in-store credit or refund of the purchase price will be given (your choice). We are happy to cover return shipping if we made a mistake, when that is not the case we ask you please send it back at your expense. To insure you get the right items for your project please call us! We love helping you save time and get it right the first time!